Refund & Cancellation Policy

Refund & Cancellation Policy

Last updated: 2026-07-16

This refund and cancellation policy applies to the website, products and services offered under the brand WAAPI, operated by WAAPI (“we”, “us”, “our”), acting as the business. By accessing or using our services you agree to this refund and cancellation policy. If you do not agree, please discontinue use of the services.

1. No-refund policy

All purchases are final and non-refundable. This includes, without limitation: subscription fees (monthly, yearly or any other cycle), one-time setup or onboarding fees, wallet or prepaid balance top-ups, AI credits, per-message or other usage charges, advertising spend passed through to a channel, and add-on purchases. No refunds, credits or pro-rated amounts are provided for partial use, unused periods, unused wallet or credit balance, downgrades, or account suspension/termination resulting from a breach of our terms.

2. Why we do not offer refunds

Our services are digital and are provisioned immediately on payment — infrastructure, channel fees and licences are committed to your account at activation. Please evaluate the service using the information, demos and any trial period made available before purchasing.

3. Cancellation

You may cancel a subscription at any time from your panel or by contacting support. Cancellation stops future renewals; the current billing period remains payable and active until it ends. Prepaid wallet and credit balances remain usable until exhausted or account closure, but are not encashable.

4. Billing errors & duplicates

Genuine billing errors — for example a duplicate charge for the same invoice caused by a payment-gateway fault — will be corrected. Report them within 7 days of the charge with the transaction reference; verified duplicates are reversed to the original payment method (normally within 5–7 business days, subject to your bank) or credited to your account.

5. Failed transactions

If your bank debits an amount for a transaction that failed at the gateway, the amount is auto-reversed by the gateway or your bank, typically within 5–7 business days. Contact us with the transaction reference if it has not reversed within that window.

6. Chargebacks

Raising a chargeback instead of contacting us for a billing-error review is a breach of this policy and may result in suspension of the account pending resolution.

7. Statutory rights

Nothing in this policy limits rights that cannot be waived under the Consumer Protection Act, 2019 (India) or other applicable mandatory consumer law in your jurisdiction.

Governing law & jurisdiction

This document is governed by the laws of India. For operators in India this includes the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection Act, 2019. Where we serve customers in other jurisdictions we honour applicable local requirements, including the EU/UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to the extent they apply. Courts at India have exclusive jurisdiction, subject to any non-waivable consumer rights in your country of residence.

Contact us

WAAPI is operated by WAAPI. For any question about this document, contact us: