WAAPI External API

The WAAPI programmatic API, organized by service namespace. WhatsApp Cloud API endpoints live under /whatsapp-api/*; WhatsApp QR session endpoints live under /whatsapp-qr/*; contacts are cross-cutting at /contacts. Each API key may be bound to any mix of services, accounts, numbers and scopes — and you pick which number to send from per-request via fromPhoneNo.

Base URL

https://vendor.waapi.easycrm4u.com/api/v1/external

Auth headers

X-API-Key · X-API-Secret

Namespaces

/whatsapp-api · /whatsapp-qr · /contacts

Authentication

Every request must carry your API key in the X-API-Key header AND your secret in X-API-Secret. Both are returned once when you create the key in your WAAPI panel — copy them to a safe place at that moment.

Every send must carry both the recipient to and the sending number fromPhoneNo (E.164). fromPhoneNo must be one of the WhatsApp numbers your key is bound to — a key can be bound to one number, several, or all of them.

GET/ping

Authentication

Every request must carry both the X-API-Key header AND the X-API-Secret header. A key is bound to one or more of your WhatsApp numbers; every send must name which one to use via `fromPhoneNo` (E.164), alongside the recipient `to`. The ping endpoint echoes back your vendor id and the name of the key you authenticated with.

Field	Type	Req?	Description
X-API-Key	header	required	Public API key, starts with `waapi_`
X-API-Secret	header	required	Secret token, starts with `secr_`. Required when the key was created with a secret.

Request

curl --request GET \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/ping' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET'

Success response

{
  "success": true,
  "pong": true,
  "vendorId": "6a2a74...",
  "apiKeyName": "Production CRM"
}

Error responses (3)

HTTP 401 — Missing API key

{
  "success": false,
  "message": "API key required (Authorization: Bearer <waapi_… key or JWT> or X-API-Key header)"
}

HTTP 401 — Missing secret

{
  "success": false,
  "message": "API secret required (X-API-Secret header)"
}

HTTP 401 — Invalid credential

{
  "success": false,
  "message": "Invalid API secret"
}

Error format

Errors return a non-2xx HTTP status with a JSON body. Validation problems are 400, auth problems 401, missing permissions 403, missing resources 404, conflicts 409, and Meta-side send failures bubble up as 400 with Meta's error code in the message.

{
  "success": false,
  "error": "(#131026) Recipient phone number does not have WhatsApp installed"
}

Status	Meaning
400	Bad request — body validation failed or Meta returned an error code
401	Auth — missing/invalid X-API-Key or X-API-Secret
403	Forbidden — key lacks the required permission or scope
404	Not found — resource (contact, message, template) does not exist
409	Conflict — duplicate or state-incompatible
429	Rate limited — slow down to your key's per-minute/hour quota
500	Server error — please retry; if persistent, open a ticket with the response body

Cloud API — Send endpoints (/whatsapp-api/*)

POST/whatsapp-api/messages/template

1. Send Template Message

Permissions: messages.send

Send an approved WhatsApp template by name. The template must be APPROVED in Meta Business Manager. Pass parameters using the Meta-shaped `components` array.

Note: AUTHENTICATION templates: pass variables:["<otp>"] — the OTP body value AND the copy-code button param are filled with the code for you. LTO templates: pass components with a limited_time_offer part (expiration_time_ms) and the copy_code button param (coupon_code) at index 0. CAROUSEL templates use the dedicated POST /whatsapp-api/messages/carousel endpoint below.

Field	Type	Req?	Description
to	string	required	Recipient phone in E.164 (e.g. 917890000198)
fromPhoneNo	string	required	E.164 number to send FROM — one of the WhatsApp numbers your API key is bound to. REQUIRED on every send, alongside `to`.
name	string	optional	Template name (case-sensitive). Provide EITHER name+language OR templateId.
templateId	string	optional	Local template id — an alternative to name+language (language is taken from the stored template).
language	string	optional	BCP-47 language code (e.g. en, en_US, hi). Required when you pass name.
variables	string[]	optional	Positional body values for {{1}},{{2}}… — the simplest way to fill a text template. For an AUTHENTICATION template pass the single OTP code, e.g. ["123456"].
components	array	optional	Meta-shaped components (header / body / button). Use this for LTO and any parameter that is not a plain positional body value.
template	object	optional	Friendly payload shape ({ header, body:{ variables }, buttons, copy_code, lto }) — projected to Meta components server-side.
replyToWaMessageId	string	optional	Quote a prior message (wamid)

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages/template' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "to": "917890000198",
  "fromPhoneNo": "+917890000199",
  "name": "order_shipped",
  "language": "en",
  "components": [
    {
      "type": "body",
      "parameters": [
        {
          "type": "text",
          "text": "Sayantan"
        },
        {
          "type": "text",
          "text": "AWB-12345"
        }
      ]
    }
  ]
}'

Success response

{
  "success": true,
  "data": {
    "messageId": "wamid.HBgM...",
    "id": "6a2dbff6...",
    "status": "sent",
    "to": "917890000198",
    "type": "template",
    "timestamp": "2026-06-17T12:00:00.000Z"
  }
}

Error responses (2)

HTTP 400 — Template not found

{
  "success": false,
  "error": "(#132001) Template name does not exist in the translation"
}

HTTP 403 — Wrong scope

{
  "success": false,
  "message": "API key scope 'read' does not permit send actions"
}

POST/whatsapp-api/messages/buttons

2. Send Interactive Message (Buttons)

Permissions: messages.send

Send a quick-reply button message — up to 3 buttons. Customer taps a button → you receive a button_reply webhook with the button id you assigned.

Note: Text fields accept body/header/footer (canonical) or bodyText/headerText/footerText (aliases). header/footer may be a plain string. Variants: /messages/list (sectioned list), /messages/cta (call-to-action URL), /messages/flow (Flow embed).

Field	Type	Req?	Description
to	string	required	Recipient phone in E.164
fromPhoneNo	string	required	E.164 number to send FROM — one of the WhatsApp numbers your API key is bound to. REQUIRED on every send, alongside `to`.
body	string	required	Main message body (1024 char max). Alias: bodyText.
buttons	array<{id,title}>	required	1–3 buttons. id ≤ 256 chars; title ≤ 20 chars.
header	string	optional	Optional header line. Alias: headerText.
footer	string	optional	Optional footer line. Alias: footerText.

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages/buttons' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "to": "917890000198",
  "fromPhoneNo": "+917890000199",
  "header": "Order #1234",
  "body": "Your order is ready. What would you like to do?",
  "footer": "WAAPI demo",
  "buttons": [
    {
      "id": "track",
      "title": "Track"
    },
    {
      "id": "cancel",
      "title": "Cancel"
    },
    {
      "id": "support",
      "title": "Talk to support"
    }
  ]
}'

Success response

{
  "success": true,
  "data": {
    "messageId": "wamid.HBgM...",
    "status": "sent",
    "to": "917890000198",
    "type": "interactive"
  }
}

Error responses (1)

HTTP 400 — Too many buttons

{
  "success": false,
  "error": "(#100) buttons must be 1-3 items"
}

POST/whatsapp-api/messages/text

3a. Send Text Message

Permissions: messages.send

Send a plain text message. Outside the 24-hour customer service window only TEMPLATES are allowed; this endpoint will error there.

Field	Type	Req?	Description
to	string	required	Recipient phone in E.164
fromPhoneNo	string	required	E.164 number to send FROM — one of the WhatsApp numbers your API key is bound to. REQUIRED on every send, alongside `to`.
body	string	required	Message text (4096 char max)
previewUrl	boolean	optional	If true, the first URL in body gets a link preview card

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages/text' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "to": "917890000198",
  "fromPhoneNo": "+917890000199",
  "body": "Hello from the WAAPI public API.",
  "previewUrl": false
}'

Success response

{
  "success": true,
  "data": {
    "messageId": "wamid.HBgM...",
    "status": "sent",
    "to": "917890000198",
    "type": "text"
  }
}

Error responses (1)

HTTP 400 — Outside service window

{
  "success": false,
  "error": "(#131047) Re-engagement message: outside 24h window — send a template instead"
}

POST/whatsapp-api/messages/image

3b. Send Image

Permissions: messages.send

Send an image by public URL (`link`) or by a previously uploaded Meta media id (`mediaId`). One of the two is required.

Note: Variants: /whatsapp-api/messages/video (mp4/3gp, ≤16 MB), /messages/audio (aac/mp3/ogg/amr/m4a, ≤16 MB), /messages/sticker (webp).

Field	Type	Req?	Description
to	string	required	Recipient phone in E.164
fromPhoneNo	string	required	E.164 number to send FROM — one of the WhatsApp numbers your API key is bound to. REQUIRED on every send, alongside `to`.
link	string	optional	Public HTTPS URL of a JPG/PNG (≤5 MB)
mediaId	string	optional	Meta media_id from /media upload (≤30 days)
caption	string	optional	Optional caption (1024 char max)

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages/image' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "to": "917890000198",
  "fromPhoneNo": "+917890000199",
  "link": "https://example.com/order.jpg",
  "caption": "Your order, packed"
}'

Success response

{
  "success": true,
  "data": {
    "messageId": "wamid.HBgM...",
    "status": "sent",
    "type": "image"
  }
}

POST/whatsapp-api/messages/document

3c. Send Document

Permissions: messages.send

Send any document file (PDF, DOCX, XLSX, CSV, etc.) up to 100 MB. The filename you pass is what the recipient sees in WhatsApp.

Field	Type	Req?	Description
to	string	required	Recipient phone in E.164
fromPhoneNo	string	required	E.164 number to send FROM — one of the WhatsApp numbers your API key is bound to. REQUIRED on every send, alongside `to`.
link	string	optional	Public HTTPS URL of the file
mediaId	string	optional	Meta media_id from /media upload
filename	string	optional	Display filename shown to the recipient
caption	string	optional	Optional caption (1024 char max)

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages/document' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "to": "917890000198",
  "fromPhoneNo": "+917890000199",
  "link": "https://example.com/invoice-1234.pdf",
  "filename": "Invoice 1234.pdf",
  "caption": "Your invoice"
}'

Success response

{
  "success": true,
  "data": {
    "messageId": "wamid.HBgM...",
    "status": "sent",
    "type": "document"
  }
}

POST/whatsapp-api/messages/video

3d. Send Video

Permissions: messages.send

Send a video by public URL (`link`) or a previously uploaded Meta media id (`mediaId`). mp4/3gp, ≤16 MB.

Field	Type	Req?	Description
to	string	required	Recipient phone in E.164
fromPhoneNo	string	required	E.164 number to send FROM — one of the WhatsApp numbers your API key is bound to. REQUIRED on every send, alongside `to`.
link	string	optional	Public HTTPS URL of the video
mediaId	string	optional	Meta media_id from a prior upload
caption	string	optional	Optional caption (1024 char max)

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages/video' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "to": "917890000198",
  "fromPhoneNo": "+917890000199",
  "link": "https://example.com/clip.mp4",
  "caption": "Unboxing your order"
}'

Success response

{
  "success": true,
  "data": {
    "messageId": "wamid.HBgM...",
    "status": "sent",
    "type": "video"
  }
}

POST/whatsapp-api/messages/audio

3e. Send Audio

Permissions: messages.send

Send an audio / voice note by public URL or media id. aac/mp3/ogg/amr/m4a, ≤16 MB. No caption.

Field	Type	Req?	Description
to	string	required	Recipient phone in E.164
fromPhoneNo	string	required	E.164 number to send FROM — one of the WhatsApp numbers your API key is bound to. REQUIRED on every send, alongside `to`.
link	string	optional	Public HTTPS URL of the audio file
mediaId	string	optional	Meta media_id from a prior upload

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages/audio' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "to": "917890000198",
  "fromPhoneNo": "+917890000199",
  "link": "https://example.com/voice.ogg"
}'

Success response

{
  "success": true,
  "data": {
    "messageId": "wamid.HBgM...",
    "status": "sent",
    "type": "audio"
  }
}

POST/whatsapp-api/messages/sticker

3f. Send Sticker

Permissions: messages.send

Send a WebP sticker by public URL or media id. Static stickers ≤100 KB, animated ≤500 KB; must be exactly 512×512.

Field	Type	Req?	Description
to	string	required	Recipient phone in E.164
fromPhoneNo	string	required	E.164 number to send FROM — one of the WhatsApp numbers your API key is bound to. REQUIRED on every send, alongside `to`.
link	string	optional	Public HTTPS URL of the .webp sticker
mediaId	string	optional	Meta media_id from a prior upload

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages/sticker' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "to": "917890000198",
  "fromPhoneNo": "+917890000199",
  "link": "https://example.com/sticker.webp"
}'

Success response

{
  "success": true,
  "data": {
    "messageId": "wamid.HBgM...",
    "status": "sent",
    "type": "sticker"
  }
}

POST/whatsapp-api/messages/location

3g. Send Location

Permissions: messages.send

Send a map pin. latitude + longitude are required; name + address are optional labels shown on the pin.

Field	Type	Req?	Description
to	string	required	Recipient phone in E.164
fromPhoneNo	string	required	E.164 number to send FROM — one of the WhatsApp numbers your API key is bound to. REQUIRED on every send, alongside `to`.
latitude	number\|string	required	Decimal latitude, e.g. 22.5726
longitude	number\|string	required	Decimal longitude, e.g. 88.3639
name	string	optional	Place name label
address	string	optional	Address label

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages/location' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "to": "917890000198",
  "fromPhoneNo": "+917890000199",
  "latitude": 22.5726,
  "longitude": 88.3639,
  "name": "WAAPI HQ",
  "address": "Kolkata, India"
}'

Success response

{
  "success": true,
  "data": {
    "messageId": "wamid.HBgM...",
    "status": "sent",
    "type": "location"
  }
}

POST/whatsapp-api/messages/contact

3h. Send Contact (vCard)

Permissions: messages.send

Share one or more contact cards. `contacts` is the Meta contacts array (name + phones, optional emails/org).

Field	Type	Req?	Description
to	string	required	Recipient phone in E.164
fromPhoneNo	string	required	E.164 number to send FROM — one of the WhatsApp numbers your API key is bound to. REQUIRED on every send, alongside `to`.
contacts	array	required	Meta-shaped contacts[]: each has name.formatted_name and phones[].phone

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages/contact' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "to": "917890000198",
  "fromPhoneNo": "+917890000199",
  "contacts": [
    {
      "name": {
        "formatted_name": "WAAPI Support",
        "first_name": "WAAPI"
      },
      "phones": [
        {
          "phone": "+917890000199",
          "type": "WORK",
          "wa_id": "917890000199"
        }
      ]
    }
  ]
}'

Success response

{
  "success": true,
  "data": {
    "messageId": "wamid.HBgM...",
    "status": "sent",
    "type": "contacts"
  }
}

POST/whatsapp-api/messages/reaction

3i. Send Reaction

Permissions: messages.send

React to a message with an emoji. Send an empty `emoji` ("") to REMOVE a previously sent reaction.

Field	Type	Req?	Description
to	string	required	Recipient phone in E.164
fromPhoneNo	string	required	E.164 number to send FROM — one of the WhatsApp numbers your API key is bound to. REQUIRED on every send, alongside `to`.
messageId	string	required	wamid of the message you are reacting to
emoji	string	required	A single emoji, or "" to remove the reaction

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages/reaction' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "to": "917890000198",
  "fromPhoneNo": "+917890000199",
  "messageId": "wamid.HBgM...",
  "emoji": "👍"
}'

Success response

{
  "success": true,
  "data": {
    "messageId": "wamid.HBgM...",
    "status": "sent",
    "type": "reaction"
  }
}

POST/whatsapp-api/messages/typing

Send Typing Indicator

Permissions: messages.send

Show the customer a "typing…" indicator in response to a message they sent you — and mark that message read (blue ticks). Anchor it on the inbound `messageId` (wamid). WhatsApp shows "typing…" until you send your reply, or auto-dismisses it after 25 seconds. There is no `to`: the recipient is whoever sent `messageId`.

Note: Only valid in response to a received message, inside the 24h customer-service window. Best practice: trigger it only when you are actually about to reply, and don't re-fire it repeatedly.

Field	Type	Req?	Description
fromPhoneNo	string	required	E.164 number to send FROM — one of the WhatsApp numbers your API key is bound to. This endpoint has no `to`; the recipient is whoever sent `messageId`.
messageId	string	required	wamid of the customer's inbound message to respond to (the indicator shows on that chat)

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages/typing' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "fromPhoneNo": "+917890000199",
  "messageId": "wamid.HBgM..."
}'

Success response

{
  "success": true,
  "data": {
    "typing": true,
    "messageId": "wamid.HBgM..."
  }
}

Error responses (3)

HTTP 400 — Missing messageId

{
  "success": false,
  "error": "messageId (the inbound message wamid to respond to) is required"
}

HTTP 400 — Outside window / stale wamid

{
  "success": false,
  "error": "(#131047) Re-engagement message: outside 24h window"
}

HTTP 403 — Wrong scope

{
  "success": false,
  "message": "API key scope 'read' does not permit send actions"
}

POST/whatsapp-api/messages/list

3j. Send Interactive List

Permissions: messages.send

Send a sectioned list menu. The customer taps "buttonText" to open the list, picks a row → you get a list_reply webhook with the row id.

Field	Type	Req?	Description
to	string	required	Recipient phone in E.164
fromPhoneNo	string	required	E.164 number to send FROM — one of the WhatsApp numbers your API key is bound to. REQUIRED on every send, alongside `to`.
body	string	required	Main message body
buttonText	string	required	Label of the button that opens the list (≤20 chars)
sections	array	required	sections[]: { title, rows:[{ id, title, description? }] }
header	string	optional	Optional header text
footer	string	optional	Optional footer text

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages/list' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "to": "917890000198",
  "fromPhoneNo": "+917890000199",
  "body": "Pick a delivery slot",
  "buttonText": "Choose slot",
  "sections": [
    {
      "title": "Today",
      "rows": [
        {
          "id": "slot_am",
          "title": "Morning"
        },
        {
          "id": "slot_pm",
          "title": "Afternoon"
        }
      ]
    }
  ]
}'

Success response

{
  "success": true,
  "data": {
    "messageId": "wamid.HBgM...",
    "status": "sent",
    "type": "interactive"
  }
}

POST/whatsapp-api/messages/cta

3k. Send CTA URL Button

Permissions: messages.send

Send a call-to-action message with a single tappable URL button (no template approval needed inside the 24h window).

Field	Type	Req?	Description
to	string	required	Recipient phone in E.164
fromPhoneNo	string	required	E.164 number to send FROM — one of the WhatsApp numbers your API key is bound to. REQUIRED on every send, alongside `to`.
body	string	required	Main message body
ctaText	string	required	Button label (≤20 chars)
ctaUrl	string	required	HTTPS URL the button opens
header	string	optional	Optional header text
footer	string	optional	Optional footer text

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages/cta' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "to": "917890000198",
  "fromPhoneNo": "+917890000199",
  "body": "Your invoice is ready.",
  "ctaText": "View invoice",
  "ctaUrl": "https://example.com/invoice/1234"
}'

Success response

{
  "success": true,
  "data": {
    "messageId": "wamid.HBgM...",
    "status": "sent",
    "type": "interactive"
  }
}

POST/whatsapp-api/messages/flow

3l. Send Flow

Permissions: messages.send

Embed a published WhatsApp Flow. The customer taps the CTA to open the Flow form; you receive the completion payload on your webhook.

Note: Needs a REAL published flowId. For flowAction "navigate", Meta requires flowActionPayload.screen (the entry screen) — without it Meta returns (#131009).

Field	Type	Req?	Description
to	string	required	Recipient phone in E.164
fromPhoneNo	string	required	E.164 number to send FROM — one of the WhatsApp numbers your API key is bound to. REQUIRED on every send, alongside `to`.
body	string	required	Main message body
flowId	string	required	Published Flow id
flowCta	string	required	CTA button label (≤20 chars)
flowToken	string	optional	Opaque token echoed back on completion
flowAction	string	optional	'navigate' (default) or 'data_exchange'
flowActionPayload	object	optional	REQUIRED by Meta when flowAction is 'navigate': { screen, data? } naming the entry screen.
mode	string	optional	'published' (default) or 'draft' for testing

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages/flow' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "to": "917890000198",
  "fromPhoneNo": "+917890000199",
  "body": "Complete your KYC",
  "flowId": "1234567890",
  "flowCta": "Start",
  "flowToken": "kyc-abc",
  "flowActionPayload": {
    "screen": "WELCOME"
  }
}'

Success response

{
  "success": true,
  "data": {
    "messageId": "wamid.HBgM...",
    "status": "sent",
    "type": "interactive"
  }
}

POST/whatsapp-api/messages/carousel

3m. Send Carousel Template

Permissions: messages.send

Send an APPROVED carousel template (MARKETING). Pass the bubble body params plus a `carousel` component whose `cards[]` mirror the template — each card supplies its header media (image/video by `id` or `link`) and any body params. Upload media first to get a media id.

Field	Type	Req?	Description
to	string	required	Recipient phone in E.164
fromPhoneNo	string	required	E.164 number to send FROM — one of the WhatsApp numbers your API key is bound to. REQUIRED on every send, alongside `to`.
name	string	required	Carousel template name (must be APPROVED)
language	string	required	BCP-47 language code (e.g. en_US)
components	array	required	Meta carousel components: a body part (bubble) + a carousel part with cards[].

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages/carousel' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "to": "917890000198",
  "fromPhoneNo": "+917890000199",
  "name": "summer_promo_carousel",
  "language": "en_US",
  "components": [
    {
      "type": "body",
      "parameters": [
        {
          "type": "text",
          "text": "Sayantan"
        }
      ]
    },
    {
      "type": "carousel",
      "cards": [
        {
          "card_index": 0,
          "components": [
            {
              "type": "header",
              "parameters": [
                {
                  "type": "image",
                  "image": {
                    "id": "1234567890"
                  }
                }
              ]
            },
            {
              "type": "body",
              "parameters": [
                {
                  "type": "text",
                  "text": "$9.99"
                }
              ]
            }
          ]
        },
        {
          "card_index": 1,
          "components": [
            {
              "type": "header",
              "parameters": [
                {
                  "type": "image",
                  "image": {
                    "id": "1234567890"
                  }
                }
              ]
            },
            {
              "type": "body",
              "parameters": [
                {
                  "type": "text",
                  "text": "$19.99"
                }
              ]
            }
          ]
        }
      ]
    }
  ]
}'

Success response

{
  "success": true,
  "data": {
    "messageId": "wamid.HBgM...",
    "status": "sent",
    "to": "917890000198",
    "type": "template"
  }
}

Error responses (1)

HTTP 400 — Card mismatch

{
  "success": false,
  "error": "(#131009) number of cards does not match the template"
}

POST/whatsapp-api/messages/raw

3n. Send Raw (passthrough)

Permissions: messages.send

Power-user escape hatch: send a raw Meta Cloud-API message body verbatim (we add messaging_product + the resolved sender). Use for message shapes not yet wrapped by a dedicated endpoint.

Field	Type	Req?	Description
to	string	required	Recipient phone in E.164
fromPhoneNo	string	required	E.164 number to send FROM — one of the WhatsApp numbers your API key is bound to. REQUIRED on every send, alongside `to`.
body	object	required	The raw Meta message object (everything after messaging_product/to).

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages/raw' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "to": "917890000198",
  "fromPhoneNo": "+917890000199",
  "body": {
    "type": "text",
    "text": {
      "body": "Sent via raw passthrough",
      "preview_url": false
    }
  }
}'

Success response

{
  "success": true,
  "data": {
    "messageId": "wamid.HBgM...",
    "status": "sent",
    "type": "text"
  }
}

POST/whatsapp-api/media

3o. Upload Media (→ media id)

Permissions: media.upload

Upload an image / video / document to WhatsApp and get a reusable media id (valid ~30 days). Use the id in image/video/document template headers and carousel cards — ideal when you have no public URL. Send a multipart `file`, OR a JSON body with a public `link` we fetch for you.

Note: Reference the id on a send: template header { type:"image", id:"<mediaId>" }, or a carousel card header parameters:[{ type:"image", image:{ id:"<mediaId>" } }].

Field	Type	Req?	Description
file	multipart	optional	The media file (multipart/form-data field `file`). Use this OR `link`.
link	string	optional	A public HTTPS URL to the media — we fetch + upload it. Use this OR a multipart `file`.
fromPhoneNo	string	optional	Upload under this connected number's WABA (defaults to your default number).
filename	string	optional	Display filename (used for documents).

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/media' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "link": "https://example.com/product.jpg",
  "fromPhoneNo": "+917890000199"
}'

Success response

{
  "success": true,
  "data": {
    "mediaId": "1234567890123456",
    "mimeType": "image/jpeg",
    "fileName": "product.jpg",
    "size": 42012
  }
}

Error responses (2)

HTTP 400 — No media

{
  "success": false,
  "error": "Provide a multipart `file` OR a public `link` (https URL) to upload."
}

HTTP 502 — Upload failed

{
  "success": false,
  "error": "Upload to WhatsApp failed"
}

POST/whatsapp-api/messages/send

5. Send Message + Update Contact (combined)

Permissions: messages.sendcontacts.write

Flagship endpoint: atomically upserts the contact AND dispatches ANY supported message type in one request. Saves a network round trip for CRM-style flows.

Field	Type	Req?	Description
to	string	required	Recipient phone in E.164
fromPhoneNo	string	required	E.164 number to send FROM — one of the WhatsApp numbers your API key is bound to. REQUIRED on every send, alongside `to`.
countryCode	string	optional	Defaults to +91
contact	object	optional	Same shape as POST /contacts (first_name, last_name, email, tags…). Pass an empty {} to skip upsert and only send.
type	enum	required	One of: 'text' \| 'image' \| 'video' \| 'audio' \| 'document' \| 'template' \| 'buttons' \| 'list' \| 'cta'
payload	object	required	Type-specific payload — same shape as the dedicated /messages/<type> endpoint

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages/send' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "to": "917890000198",
  "fromPhoneNo": "+917890000199",
  "contact": {
    "first_name": "Sayantan",
    "email": "sayantan@example.com",
    "tags": [
      "new-lead"
    ]
  },
  "type": "text",
  "payload": {
    "body": "Hi Sayantan, thanks for signing up. Your account is now active."
  }
}'

Success response

{
  "success": true,
  "data": {
    "contact": {
      "_id": "6a2c5...",
      "phoneNumber": "917890000198",
      "first_name": "Sayantan",
      "email": "sayantan@example.com",
      "tags": [
        "new-lead"
      ]
    },
    "message": {
      "messageId": "wamid.HBgM...",
      "status": "sent",
      "to": "917890000198",
      "type": "text"
    }
  }
}

Error responses (2)

HTTP 403 — Missing perm

{
  "success": false,
  "error": "API key needs 'contacts.write' for combined send+upsert"
}

HTTP 400 — Bad type

{
  "success": false,
  "error": "Unsupported type 'sticker-pack'"
}

Cloud API — Read endpoints (/whatsapp-api/*)

GET/whatsapp-api/messages?contactPhone=917890000198&limit=50

List Messages

Permissions: messages.read

List messages newest-first. Filter by `conversationId`, `contactPhone`, and a `before`/`after` ISO timestamp window. `limit` caps at 200.

Field	Type	Req?	Description
conversationId	query	optional	Restrict to one conversation
contactPhone	query	optional	Restrict to messages to/from this number
before	query	optional	ISO timestamp — only messages older than this
after	query	optional	ISO timestamp — only messages newer than this
limit	query	optional	Max rows (default 50, max 200)

Request

curl --request GET \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages?contactPhone=917890000198&limit=50' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET'

Success response

{
  "success": true,
  "data": [
    {
      "_id": "6a2d...",
      "messageId": "wamid.HBgM...",
      "direction": "outgoing",
      "type": "template",
      "to": "917890000198",
      "status": "read",
      "timestamp": "2026-06-17T12:00:00.000Z"
    }
  ],
  "count": 1
}

GET/whatsapp-api/messages/{id}

Get Message by id

Permissions: messages.read

Fetch a single message document by its WAAPI id (the `id` field returned in a send response).

Field	Type	Req?	Description
id	path	required	The message _id (not the wamid)

Request

curl --request GET \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/messages/{id}' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET'

Success response

{
  "success": true,
  "data": {
    "_id": "6a2d...",
    "messageId": "wamid.HBgM...",
    "type": "template",
    "status": "read"
  }
}

Error responses (1)

HTTP 404 — Not found

{
  "success": false,
  "error": "Not found"
}

GET/whatsapp-api/conversations?labels=VIP&excludeLabels=Cold&limit=50

List Conversations

Permissions: conversations.read

List conversations newest-activity-first. Optional `status` filter (open / resolved / closed). Filter by colored labels AND tags with include/exclude + any/all — same params as List Contacts. `limit` caps at 200.

Field	Type	Req?	Description
status	query	optional	Filter by conversation status
labels	query	optional	Comma-separated label names to INCLUDE
labelMatch	query	optional	`any` (default) or `all`
excludeLabels	query	optional	Comma-separated label names to EXCLUDE
tags	query	optional	Comma-separated tags to INCLUDE
excludeTags	query	optional	Comma-separated tags to EXCLUDE
limit	query	optional	Max rows (default 50, max 200)

Request

curl --request GET \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/conversations?labels=VIP&excludeLabels=Cold&limit=50' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET'

Success response

{
  "success": true,
  "data": [
    {
      "_id": "6a2e...",
      "contactPhone": "917890000198",
      "status": "open",
      "labels": [
        {
          "name": "VIP",
          "color": "#FF0000"
        }
      ],
      "lastMessageAt": "2026-06-17T12:00:00.000Z",
      "unreadCount": 0
    }
  ],
  "count": 1
}

GET/logs?limit=50

List API Call Logs

Permissions: logs.read

List this vendor's external API call history (method, endpoint, status, duration, IP, timestamp) newest-first. Filter by date range, endpoint, method, or status code. Rows auto-expire after 90 days.

Field	Type	Req?	Description
startDate	query	optional	ISO date — only calls on/after this
endDate	query	optional	ISO date — only calls on/before this
endpoint	query	optional	Substring match on the endpoint path
method	query	optional	HTTP method filter (GET/POST/…)
statusCode	query	optional	Exact HTTP status filter
limit	query	optional	Max rows (default 50, max 200)
page	query	optional	Page number (1-based)

Request

curl --request GET \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/logs?limit=50' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET'

Success response

{
  "success": true,
  "data": [
    {
      "requestId": "a1b2...",
      "request": {
        "method": "POST",
        "endpoint": "/api/v1/external/contacts/labels/apply"
      },
      "response": {
        "statusCode": 200,
        "success": true
      },
      "timing": {
        "duration": 42,
        "timestamp": "2026-07-16T12:00:00.000Z"
      }
    }
  ],
  "count": 1,
  "pagination": {
    "page": 1,
    "limit": 50,
    "total": 1,
    "pages": 1
  }
}

GET/whatsapp-api/templates

List Templates

Permissions: templates.read

List the vendor's message templates with their current Meta status — use this to discover names + languages you can send.

Request

curl --request GET \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/templates' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET'

Success response

{
  "success": true,
  "data": [
    {
      "_id": "6a2f...",
      "name": "order_shipped",
      "language": "en",
      "category": "utility",
      "status": "approved"
    }
  ],
  "count": 1
}

GET/whatsapp-api/accounts

List WhatsApp Accounts

Permissions: messages.read

List the vendor's connected Cloud-API numbers — the valid `fromPhoneNo` senders for this key.

Request

curl --request GET \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/accounts' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET'

Success response

{
  "success": true,
  "data": [
    {
      "wabaId": "1111943367030697",
      "phoneNumberId": "1169001622966003",
      "displayNumber": "+1 555-972-8948",
      "verifiedName": "WAapi",
      "qualityRating": "GREEN"
    }
  ],
  "count": 1
}

GET/whatsapp-api/templates/code/{publicCode}

Template Requirements (by public code)

Permissions: templates.read

Introspect an approved template by its WAAPI public code (the 10-char ID shown on each template card). Returns exactly what you must supply to send it — body / header variables ({{1}} or {{name}}), media + location header details, carousel cards as a LIST, the authentication OTP (one code used in BOTH the body and the button), and LTO — plus a copy-paste sample send payload. Case-insensitive; vendor-scoped (a key only sees its own templates).

Note: Auth templates → requirements.authentication.otp { usedIn:["body","button"] }. Carousels → requirements.carousel.cards (a list, each with header/body/buttons). Media headers → requirements.header.media { accepts:["link","id"] }. Location headers → requirements.header.fields.

Field	Type	Req?	Description
publicCode	path	required	The template public code, e.g. 98QJPN2EG5 (case-insensitive)

Request

curl --request GET \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/templates/code/{publicCode}' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET'

Success response

{
  "success": true,
  "data": {
    "publicCode": "98QJPN2EG5",
    "name": "order_update",
    "language": "en_US",
    "category": "utility",
    "subCategory": "standard",
    "status": "approved",
    "parameterFormat": "positional",
    "requirements": {
      "body": {
        "format": "positional",
        "variables": [
          {
            "key": "{{1}}",
            "name": "1",
            "type": "text",
            "required": true,
            "example": "Ravi"
          },
          {
            "key": "{{2}}",
            "name": "2",
            "type": "text",
            "required": true,
            "example": "ORD-12345"
          }
        ]
      }
    },
    "sampleSendPayload": {
      "variables": [
        "Ravi",
        "ORD-12345"
      ]
    }
  }
}

Error responses (1)

HTTP 404 — Unknown code

{
  "success": false,
  "error": "Template not found for this public code"
}

POST/whatsapp-api/templates/code/{publicCode}/verify

Verify Template Send Payload (dry-run)

Permissions: templates.read

Dry-run a send WITHOUT sending. Pass the SAME body you would POST to /whatsapp-api/messages/template (variables | template | components). We build it with the exact same engine real sends use, validate it against the template requirements, and return { valid, errors, warnings, components, preview }. Returns 200 when valid, 422 when not — the body always carries the full detail.

Note: Always validate against GET …/templates/code/{publicCode} first. The components returned here are exactly what a real send would dispatch.

Field	Type	Req?	Description
publicCode	path	required	Template public code
variables	string[] \| object	optional	Positional values (or a named object) for the body — exactly as for /messages/template. Auth: ["<otp>"].
template	object	optional	Friendly payload { header, body:{variables}, buttons, copy_code, lto }
components	array	optional	Raw Meta components (passthrough) — used for carousel / media sends

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-api/templates/code/{publicCode}/verify' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "variables": [
    "Ravi",
    "ORD-12345",
    "30 June"
  ]
}'

Success response

{
  "success": true,
  "data": {
    "publicCode": "98QJPN2EG5",
    "name": "order_update",
    "language": "en_US",
    "valid": true,
    "errors": [],
    "warnings": [],
    "components": [
      {
        "type": "body",
        "parameters": [
          {
            "type": "text",
            "text": "Ravi"
          },
          {
            "type": "text",
            "text": "ORD-12345"
          },
          {
            "type": "text",
            "text": "30 June"
          }
        ]
      }
    ],
    "preview": {
      "renderedBody": "Hi Ravi, your order ORD-12345 ships by 30 June."
    }
  }
}

Error responses (2)

HTTP 422 — Invalid payload

{
  "success": false,
  "data": {
    "valid": false,
    "errors": [
      {
        "field": "body",
        "message": "Body needs 3 variable(s) ({{1}}, {{2}}, {{3}}); received 1."
      }
    ]
  }
}

HTTP 404 — Unknown code

{
  "success": false,
  "error": "Template not found for this public code"
}

Contacts (/contacts)

PATCH/contacts

4. Update Contact

Permissions: contacts.write

Partial update keyed by phone number. Only the fields you include in `updates` are written — every other field is untouched. Use this for CRM-driven name/email/tag sync without risking data loss.

Note: Use POST /contacts instead when you want create-or-update (upsert). PATCH only updates existing rows.

Field	Type	Req?	Description
phoneNumber	string	required	Phone in any format (we normalize)
countryCode	string	optional	Defaults to +91 if absent
updates.first_name	string	optional
updates.last_name	string	optional
updates.profile_name	string	optional	WhatsApp display name override
updates.email	string	optional
updates.tags	string[]	optional	Replaces the existing tag list

Request

curl --request PATCH \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/contacts' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "phoneNumber": "917890000198",
  "countryCode": "+91",
  "updates": {
    "first_name": "Sayantan",
    "last_name": "Kar",
    "tags": [
      "vip",
      "crm-sync"
    ]
  }
}'

Success response

{
  "success": true,
  "data": {
    "_id": "6a2c5...",
    "phoneNumber": "917890000198",
    "first_name": "Sayantan",
    "last_name": "Kar",
    "tags": [
      "vip",
      "crm-sync"
    ]
  }
}

Error responses (2)

HTTP 404 — Not found

{
  "success": false,
  "error": "Contact not found"
}

HTTP 400 — Nothing to update

{
  "success": false,
  "error": "No updatable fields provided"
}

POST/contacts

6. Create or Update Contact (upsert)

Permissions: contacts.write

Create-or-update a contact keyed by phone number. Inserts a new row if none exists, otherwise updates only the fields you pass (same dynamic-set rule as PATCH — omitted fields are never stomped). Returns 201 on insert, 200 on update.

Note: Use PATCH /contacts (above) when you only ever want to update an EXISTING row (404 if missing).

Field	Type	Req?	Description
phoneNumber	string	required	Phone in any format (normalized server-side)
countryCode	string	optional	Defaults to +91 if absent
first_name	string	optional
last_name	string	optional
profile_name	string	optional	WhatsApp display name override
email	string	optional
tags	string[]	optional	Replaces the existing tag list

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/contacts' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "phoneNumber": "917890000198",
  "countryCode": "+91",
  "first_name": "Sayantan",
  "email": "sayantan@example.com",
  "tags": [
    "new-lead"
  ]
}'

Success response

{
  "success": true,
  "data": {
    "_id": "6a2c5...",
    "phoneNumber": "917890000198",
    "first_name": "Sayantan",
    "email": "sayantan@example.com",
    "tags": [
      "new-lead"
    ],
    "source": "api"
  }
}

GET/contacts?labels=VIP&excludeLabels=Cold&limit=50

7. List Contacts

Permissions: contacts.read

List the vendor's contacts, newest-active first. Optional `search` matches phone / profile / first / last name. Filter by colored labels AND free-text tags, with include/exclude and any/all semantics. `limit` caps at 200.

Field	Type	Req?	Description
search	query	optional	Case-insensitive match on phone / name fields
labels	query	optional	Comma-separated label names to INCLUDE (e.g. `VIP,Lead`)
labelMatch	query	optional	`any` (default, OR) or `all` (AND) for the included labels
excludeLabels	query	optional	Comma-separated label names to EXCLUDE (none-of)
tags	query	optional	Comma-separated tags to INCLUDE
tagMatch	query	optional	`any` (default) or `all` for the included tags
excludeTags	query	optional	Comma-separated tags to EXCLUDE
match	query	optional	Shared default (`any`\|`all`) applied to labels + tags when the specific one is omitted
limit	query	optional	Max rows (default 50, max 200)

Request

curl --request GET \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/contacts?labels=VIP&excludeLabels=Cold&limit=50' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET'

Success response

{
  "success": true,
  "data": [
    {
      "_id": "6a2c5...",
      "phoneNumber": "917890000198",
      "first_name": "Sayantan",
      "tags": [
        "vip"
      ],
      "labels": [
        {
          "name": "VIP",
          "color": "#FF0000"
        }
      ]
    }
  ],
  "count": 1
}

GET/contacts/labels

8. List Labels (catalog)

Permissions: labels.read

List your reusable label catalog ({name, color}). Labels are what the include/exclude filters on contacts + conversations match against.

Request

curl --request GET \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/contacts/labels' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET'

Success response

{
  "success": true,
  "data": [
    {
      "_id": "6a3...",
      "name": "VIP",
      "color": "#FF0000"
    }
  ],
  "count": 1
}

POST/contacts/labels

9. Create Label

Permissions: labels.write

Create a catalog label. Names are unique per vendor (case-insensitive). `color` is optional (defaults to the brand green).

Field	Type	Req?	Description
name	string	required	Label name (unique per vendor)
color	string	optional	Hex text color, e.g. #FF0000

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/contacts/labels' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "name": "VIP",
  "color": "#FF0000"
}'

Success response

{
  "success": true,
  "data": {
    "name": "VIP",
    "color": "#FF0000"
  }
}

PATCH/contacts/labels

10. Rename / Recolor Label

Permissions: labels.write

Rename and/or recolor a label. The change CASCADES to every contact + conversation the label is on, so chips stay in sync.

Field	Type	Req?	Description
name	string	required	Current label name
newName	string	optional	New name (omit to keep)
color	string	optional	New hex color (omit to keep)

Request

curl --request PATCH \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/contacts/labels' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "name": "VIP",
  "newName": "VIP Gold",
  "color": "#DAA520"
}'

Success response

{
  "success": true,
  "data": {
    "name": "VIP Gold",
    "color": "#DAA520",
    "cascaded": {
      "contacts": 12,
      "conversations": 3
    }
  }
}

DELETE/contacts/labels

11. Delete Label

Permissions: labels.write

Delete a label from the catalog AND strip it off every contact + conversation. Fires a `label_removed` webhook.

Field	Type	Req?	Description
name	string	required	Label name to delete

Request

curl --request DELETE \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/contacts/labels' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "name": "Cold"
}'

Success response

{
  "success": true,
  "data": {
    "name": "Cold",
    "cascaded": {
      "contacts": 5,
      "conversations": 0
    }
  }
}

POST/contacts/labels/apply

12. Apply Labels (bulk)

Permissions: labels.write

Add, remove, or replace labels on ONE or MANY contacts OR conversations in a single call. `set` replaces the whole label list; otherwise `add` + `remove` are applied. Unknown label names are auto-created in the catalog. Label names may contain DATE TOKENS that expand server-side: `{today}`, `{today+3}` / `{day-1}` (N days after/before today), and an optional format `{today:DD-MM-YYYY}` — e.g. "Lead {today}" becomes "Lead 2026-07-16". Fires `label_added` / `label_removed` webhooks.

Field	Type	Req?	Description
target	string	required	'contact' or 'conversation'
ids	string[]	required	One or more contact/conversation _ids
add	string[]	optional	Label names to add
remove	string[]	optional	Label names to remove
set	string[]	optional	Replace ALL labels with these (overrides add/remove)

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/contacts/labels/apply' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "target": "contact",
  "ids": [
    "6a2c5...",
    "6a2c6..."
  ],
  "add": [
    "VIP",
    "Lead"
  ],
  "remove": [
    "Cold"
  ]
}'

Success response

{
  "success": true,
  "data": {
    "matched": 2,
    "add": [
      {
        "name": "VIP",
        "color": "#FF0000"
      },
      {
        "name": "Lead",
        "color": "#115D33"
      }
    ],
    "removed": [
      "Cold"
    ],
    "set": null
  }
}

GET/contacts/phone-list?labels=VIP&excludeLabels=Cold

13. Phone List by Label

Permissions: contacts.read

Return just the E.164 phone numbers for a label/tag selection — built for campaign targeting. Same include/exclude params as List Contacts. Opted-out numbers are excluded unless `includeOptedOut=true`.

Field	Type	Req?	Description
labels	query	optional	Comma-separated label names to INCLUDE
excludeLabels	query	optional	Comma-separated label names to EXCLUDE
tags	query	optional	Comma-separated tags to INCLUDE
excludeTags	query	optional	Comma-separated tags to EXCLUDE
match	query	optional	`any` (default) or `all`
includeOptedOut	query	optional	Set `true` to include opted-out numbers

Request

curl --request GET \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/contacts/phone-list?labels=VIP&excludeLabels=Cold' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET'

Success response

{
  "success": true,
  "data": {
    "phones": [
      "917890000198",
      "917890000199"
    ],
    "count": 2
  }
}

WhatsApp QR — Send endpoints (/whatsapp-qr/*)

Send through a connected QR linked-device session. Requires an API key with the WhatsApp QR service enabled. A QR "number" is a session, not a Meta phoneNumberId — select it with sessionId or fromPhoneNo.

POST/whatsapp-qr/messages/text

QR · Send Text

Permissions: messages.send

Send a plain text message from a connected WhatsApp QR session. Requires a key with the WhatsApp QR service enabled. No 24-hour customer-service-window restriction applies.

Note: Variants: /whatsapp-qr/messages/image, /video, /audio, /document, /location (use `link` for the media URL).

Field	Type	Req?	Description
to	string	required	Recipient phone in E.164 (no @s.whatsapp.net needed)
body	string	required	Message text
fromPhoneNo	string	required	E.164 of the connected QR number to send FROM (matches a session). Required unless you pass `sessionId`.
sessionId	string	optional	Explicit QR session id — an alternative to fromPhoneNo for choosing the sending session.

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-qr/messages/text' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "to": "917890000198",
  "fromPhoneNo": "+917890000199",
  "body": "Hello from a WAAPI QR session."
}'

Success response

{
  "success": true,
  "data": {
    "messageId": "BAE5...",
    "from": "917890000199",
    "sessionId": "sess_abc",
    "to": "917890000198@s.whatsapp.net",
    "type": "text"
  }
}

Error responses (2)

HTTP 400 — No session

{
  "success": false,
  "error": "No connected WhatsApp QR session found. Connect a device first."
}

HTTP 403 — Wrong service

{
  "success": false,
  "message": "This API key is not authorized for the WhatsApp QR service"
}

POST/whatsapp-qr/messages/image

QR · Send Image

Permissions: messages.send

Send an image from a connected QR session by public URL.

Field	Type	Req?	Description
to	string	required	Recipient phone in E.164
link	string	required	Public HTTPS URL of the image
caption	string	optional	Optional caption
fromPhoneNo	string	required	E.164 of the QR number to send FROM. Required unless you pass `sessionId`.

Request

curl --request POST \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-qr/messages/image' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET' \
  --header 'Content-Type: application/json' \
  --data '{
  "to": "917890000198",
  "fromPhoneNo": "+917890000199",
  "link": "https://example.com/order.jpg",
  "caption": "Your order"
}'

Success response

{
  "success": true,
  "data": {
    "messageId": "BAE5...",
    "sessionId": "sess_abc",
    "type": "image"
  }
}

GET/whatsapp-qr/sessions

QR · List Sessions

Permissions: messages.read

List the vendor's connected QR sessions so you can discover the numbers you can send from.

Request

curl --request GET \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-qr/sessions' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET'

Success response

{
  "success": true,
  "data": [
    {
      "sessionId": "sess_abc",
      "sessionName": "Primary",
      "phoneNumber": "917890000199",
      "status": "connected"
    }
  ],
  "count": 1
}

GET/whatsapp-qr/messages?contactPhone=917890000198&limit=50

QR · List Messages

Permissions: messages.read

List messages from your QR sessions, newest-first. Same filters as the Cloud-API list (conversationId / contactPhone / before / after / limit).

Field	Type	Req?	Description
contactPhone	query	optional	Restrict to messages to/from this number
limit	query	optional	Max rows (default 50, max 200)

Request

curl --request GET \
  --url 'https://vendor.waapi.easycrm4u.com/api/v1/external/whatsapp-qr/messages?contactPhone=917890000198&limit=50' \
  --header 'X-API-Key: waapi_YOUR_API_KEY' \
  --header 'X-API-Secret: secr_YOUR_API_SECRET'

Success response

{
  "success": true,
  "data": [
    {
      "_id": "6a2d...",
      "messageId": "BAE5...",
      "direction": "outgoing",
      "type": "text",
      "status": "sent"
    }
  ],
  "count": 1
}

Webhooks

Configure a Webhook URL on an API key and the platform forwards every matching event it receives from Meta — incoming messages, delivery/read/failed status updates, and template status changes — to that URL. The payload is Meta's native envelope ({ object, entry:[{ id, changes:[…] }] }), untransformed. Each key is one webhook; create more keys to fan the same events out to unlimited endpoints. Pick which events a key receives in the panel (no selection = all events).

Signature. Every delivery carries X-Hub-Signature-256: sha256=<hmac> — HMAC-SHA-256 of the raw body using your key's webhookVerifyToken (shown once at create). Verify it before trusting the payload. Deliveries also carry X-WAAPI-Event (the event type, e.g. messages) and X-WAAPI-Delivery (a unique id). ACK with any 2xx; non-2xx / timeouts are retried with backoff (5xx/408/429 only). Use the Send test event button on a key to verify your endpoint.

Set up a webhook

Create (or edit) an API key and set its Webhook URL to your HTTPS endpoint.
Copy the webhookVerifyToken shown once at create — it is your HMAC secret.
Pick which events the key receives (no selection = all events).
Click Send test event to confirm your endpoint returns a 2xx.

Delivery headers

Header	Value
X-Hub-Signature-256	sha256=<hmac> — HMAC-SHA-256 of the raw body, keyed by webhookVerifyToken
X-WAAPI-Event	Comma-separated event types in this delivery (e.g. messages, message_status)
X-WAAPI-Delivery	Unique delivery id (stable across retries of the same event)
User-Agent	WAAPI-Webhook/1.0

Event types (subscribe per key)

messages — inbound messages from customers (text, media, interactive replies…)
message_status — delivery receipts (sent / delivered / read / failed) for messages you sent
message_template_status_update — a template was approved / rejected / paused by Meta

Verify the signature (Node.js / Express)

const crypto = require('crypto');

// Verify against the RAW body, so capture it as a Buffer (not parsed JSON).
app.use('/webhook', express.raw({ type: 'application/json' }));

app.post('/webhook', (req, res) => {
  const sig = req.get('X-Hub-Signature-256') || '';
  const expected = 'sha256=' + crypto
    .createHmac('sha256', process.env.WAAPI_WEBHOOK_VERIFY_TOKEN)
    .update(req.body)                       // req.body is the raw Buffer
    .digest('hex');

  const valid = sig.length === expected.length &&
    crypto.timingSafeEqual(Buffer.from(sig), Buffer.from(expected));
  if (!valid) return res.sendStatus(401);   // reject forgeries

  const payload = JSON.parse(req.body.toString());
  // payload.entry[0].changes[0] holds the Meta-native event
  res.sendStatus(200);                       // ACK within ~5s, then process async
});

Delivery, retries & limits

ACK with any 2xx within ~10s. A timeout or a 5xx/408/429 is retried up to 3 times with backoff (1s, 5s, 15s); any other 4xx stops immediately.
Each event has a stable X-WAAPI-Delivery id across its retries — use it to dedupe.
Payloads above 1 MB are skipped. One webhook URL per key — add more keys to fan the same events out to more endpoints. Pause a key's deliveries any time with its enable toggle.

POST{your-callback-url}

Incoming Text Message

Delivered when a customer sends you a text message. Acknowledge with HTTP 200 within 5 seconds (Meta retries with exponential backoff if you don't).

Field	Type	Req?	Description
object	string	required	Always 'whatsapp_business_account'
entry[].id	string	required	WABA id
entry[].changes[].value.messages[]	array	required	The actual messages
entry[].changes[].value.metadata.phone_number_id	string	required	Which of your numbers received the message
entry[].changes[].value.contacts[]	array	required	Sender profile (name, wa_id)

Request

curl --request POST \
  --url '{your-callback-url}' \
  --header 'X-Hub-Signature-256: sha256=<hmac of the raw body, keyed by your webhookVerifyToken>' \
  --header 'X-WAAPI-Event: messages' \
  --header 'X-WAAPI-Delivery: <unique-delivery-id>' \
  --header 'Content-Type: application/json' \
  --data '{
  "object": "whatsapp_business_account",
  "entry": [
    {
      "id": "959648497055756",
      "changes": [
        {
          "field": "messages",
          "value": {
            "messaging_product": "whatsapp",
            "metadata": {
              "display_phone_number": "+91 78900 00199",
              "phone_number_id": "1226212787235581"
            },
            "contacts": [
              {
                "profile": {
                  "name": "Sayantan Kar"
                },
                "wa_id": "917890000198"
              }
            ],
            "messages": [
              {
                "from": "917890000198",
                "id": "wamid.HBgMOTE4NTk3NDA2Njk0FQIAEhgUM0EwMzQy...",
                "timestamp": "1718635789",
                "text": {
                  "body": "Hi, is the order shipped?"
                },
                "type": "text"
              }
            ]
          }
        }
      ]
    }
  ]
}'

Success response

{
  "ok": true
}

POST{your-callback-url}

Incoming Image (with caption)

Delivered when a customer sends a picture. Use `image.id` + GET /media to download bytes.

Request

curl --request POST \
  --url '{your-callback-url}' \
  --header 'X-Hub-Signature-256: sha256=<hmac of the raw body, keyed by your webhookVerifyToken>' \
  --header 'X-WAAPI-Event: messages' \
  --header 'X-WAAPI-Delivery: <unique-delivery-id>' \
  --header 'Content-Type: application/json' \
  --data '{
  "object": "whatsapp_business_account",
  "entry": [
    {
      "id": "959648497055756",
      "changes": [
        {
          "field": "messages",
          "value": {
            "messaging_product": "whatsapp",
            "metadata": {
              "display_phone_number": "+91 78900 00199",
              "phone_number_id": "1226212787235581"
            },
            "contacts": [
              {
                "profile": {
                  "name": "Sayantan Kar"
                },
                "wa_id": "917890000198"
              }
            ],
            "messages": [
              {
                "from": "917890000198",
                "id": "wamid.HBgMO...",
                "timestamp": "1718635892",
                "type": "image",
                "image": {
                  "caption": "Is this the right colour?",
                  "mime_type": "image/jpeg",
                  "sha256": "A2k...",
                  "id": "1234567890123456"
                }
              }
            ]
          }
        }
      ]
    }
  ]
}'

Success response

{
  "ok": true
}

POST{your-callback-url}

Incoming Button Reply

Delivered when a customer taps a button on an interactive message you sent.

Request

curl --request POST \
  --url '{your-callback-url}' \
  --header 'X-Hub-Signature-256: sha256=<hmac of the raw body, keyed by your webhookVerifyToken>' \
  --header 'X-WAAPI-Event: messages' \
  --header 'X-WAAPI-Delivery: <unique-delivery-id>' \
  --header 'Content-Type: application/json' \
  --data '{
  "object": "whatsapp_business_account",
  "entry": [
    {
      "id": "959648497055756",
      "changes": [
        {
          "field": "messages",
          "value": {
            "messaging_product": "whatsapp",
            "metadata": {
              "display_phone_number": "+91 78900 00199",
              "phone_number_id": "1226212787235581"
            },
            "contacts": [
              {
                "profile": {
                  "name": "Sayantan Kar"
                },
                "wa_id": "917890000198"
              }
            ],
            "messages": [
              {
                "from": "917890000198",
                "id": "wamid.HBgMO...",
                "timestamp": "1718635950",
                "type": "interactive",
                "interactive": {
                  "type": "button_reply",
                  "button_reply": {
                    "id": "track",
                    "title": "Track"
                  }
                },
                "context": {
                  "from": "+91 78900 00199",
                  "id": "wamid.HBgMO_THE_MESSAGE_THAT_HAD_BUTTONS"
                }
              }
            ]
          }
        }
      ]
    }
  ]
}'

Success response

{
  "ok": true
}

POST{your-callback-url}

Status — Delivered (with pricing + conversation)

Delivered when Meta finishes routing a message to the recipient device. Includes the `conversation` block (24-hour billing window id) and the `pricing` block (category Meta charged at).

Field	Type	Req?	Description
statuses[].id	string	required	The wamid you got from our send response
statuses[].status	string	required	'sent' \| 'delivered' \| 'read' \| 'failed'
statuses[].conversation.id	string	optional	Meta 24h conversation id (CBP)
statuses[].conversation.origin.type	string	optional	marketing \| utility \| authentication \| service
statuses[].pricing	object	optional	billable, pricing_model, category

Request

curl --request POST \
  --url '{your-callback-url}' \
  --header 'X-Hub-Signature-256: sha256=<hmac of the raw body, keyed by your webhookVerifyToken>' \
  --header 'X-WAAPI-Event: message_status' \
  --header 'X-WAAPI-Delivery: <unique-delivery-id>' \
  --header 'Content-Type: application/json' \
  --data '{
  "object": "whatsapp_business_account",
  "entry": [
    {
      "id": "959648497055756",
      "changes": [
        {
          "field": "messages",
          "value": {
            "messaging_product": "whatsapp",
            "metadata": {
              "display_phone_number": "+91 78900 00199",
              "phone_number_id": "1226212787235581"
            },
            "statuses": [
              {
                "id": "wamid.HBgMOTE4NTk3NDA2Njk0FQIAEhgUM0EwMzQy...",
                "status": "delivered",
                "timestamp": "1718635790",
                "recipient_id": "917890000198",
                "conversation": {
                  "id": "7e8d9f3a1c2b4d5e8f9a0b1c2d3e4f5a",
                  "expiration_timestamp": "1718722190",
                  "origin": {
                    "type": "marketing"
                  }
                },
                "pricing": {
                  "billable": true,
                  "pricing_model": "CBP",
                  "category": "marketing",
                  "type": "regular"
                }
              }
            ]
          }
        }
      ]
    }
  ]
}'

Success response

{
  "ok": true
}

POST{your-callback-url}

Status — Failed

Delivered when a message could not be delivered. `errors[]` has Meta's error code + reason.

Request

curl --request POST \
  --url '{your-callback-url}' \
  --header 'X-Hub-Signature-256: sha256=<hmac of the raw body, keyed by your webhookVerifyToken>' \
  --header 'X-WAAPI-Event: message_status' \
  --header 'X-WAAPI-Delivery: <unique-delivery-id>' \
  --header 'Content-Type: application/json' \
  --data '{
  "object": "whatsapp_business_account",
  "entry": [
    {
      "id": "959648497055756",
      "changes": [
        {
          "field": "messages",
          "value": {
            "messaging_product": "whatsapp",
            "metadata": {
              "display_phone_number": "+91 78900 00199",
              "phone_number_id": "1226212787235581"
            },
            "statuses": [
              {
                "id": "wamid.HBgMO...",
                "status": "failed",
                "timestamp": "1718635800",
                "recipient_id": "917890000198",
                "errors": [
                  {
                    "code": 131026,
                    "title": "Message undeliverable",
                    "error_data": {
                      "details": "Recipient phone number does not have WhatsApp installed"
                    }
                  }
                ]
              }
            ]
          }
        }
      ]
    }
  ]
}'

Success response

{
  "ok": true
}

POST{your-callback-url}

Template status update (approved / rejected)

Delivered when one of your message templates changes review state in Meta (APPROVED / REJECTED / FLAGGED / PAUSED / PENDING_DELETION). Subscribe a key to message_template_status_update (or leave its events empty = all). Use it to flip a template "live" in your own system the instant Meta approves it. Header X-WAAPI-Event: message_template_status_update.

Field	Type	Req?	Description
value.event	string	required	APPROVED \| REJECTED \| FLAGGED \| PAUSED \| PENDING_DELETION
value.message_template_id	number	required	Meta template id
value.message_template_name	string	required	Template name
value.message_template_language	string	required	Template language code
value.reason	string\|null	optional	Rejection / flag reason (null when approved)

Request

curl --request POST \
  --url '{your-callback-url}' \
  --header 'X-Hub-Signature-256: sha256=<hmac of the raw body, keyed by your webhookVerifyToken>' \
  --header 'X-WAAPI-Event: message_template_status_update' \
  --header 'X-WAAPI-Delivery: <unique-delivery-id>' \
  --header 'Content-Type: application/json' \
  --data '{
  "object": "whatsapp_business_account",
  "entry": [
    {
      "id": "959648497055756",
      "changes": [
        {
          "field": "message_template_status_update",
          "value": {
            "event": "APPROVED",
            "message_template_id": 1071234567890123,
            "message_template_name": "order_shipped",
            "message_template_language": "en_US",
            "reason": null
          }
        }
      ]
    }
  ]
}'

Success response

{
  "ok": true
}

POST{your-callback-url}

Label added / removed (app event)

A WAAPI-native APP event (NOT from Meta) delivered when a label is applied to or removed from a contact or conversation — from the UI, the API, a bot-flow Label node, or a catalog delete. Subscribe a key to `label_added` and/or `label_removed` (or leave its events empty = all). The envelope object is `waapi_app_event` (Meta events use `whatsapp_business_account`) so you can tell them apart. Header X-WAAPI-Event: label_added | label_removed. Signed with X-Hub-Signature-256 exactly like Meta events.

Field	Type	Req?	Description
object	string	required	Always 'waapi_app_event' for app events
event	string	required	label_added \| label_removed
entry[].data.target	string	required	'contact' \| 'conversation' (or 'contact,conversation' from a flow node)
entry[].data.ids	string[]	required	The affected contact/conversation ids
entry[].data.labels	string[]	required	The label names added or removed
entry[].data.source	string	optional	'api' \| 'bot_flow' \| omitted (UI)

Request

curl --request POST \
  --url '{your-callback-url}' \
  --header 'X-Hub-Signature-256: sha256=<hmac of the raw body, keyed by your webhookVerifyToken>' \
  --header 'X-WAAPI-Event: messages' \
  --header 'X-WAAPI-Delivery: <unique-delivery-id>' \
  --header 'Content-Type: application/json' \
  --data '{
  "object": "waapi_app_event",
  "event": "label_added",
  "entry": [
    {
      "vendorId": "6a347b55e9cbc0e0b5b90738",
      "time": 1784000000,
      "data": {
        "source": "api",
        "target": "contact",
        "ids": [
          "6a2c5...",
          "6a2c6..."
        ],
        "labels": [
          "VIP",
          "Lead"
        ]
      }
    }
  ]
}'

Success response

{
  "ok": true
}

Downloads

Everything on this page is also available to take with you for a 3rd-party integration.

Markdown reference

A single self-contained .md file documenting every endpoint, field, request/response, error, and the full webhook spec — drop it into your repo or hand it to an integrator / an AI assistant to generate client code.

Download WAAPI_External_API.md

Postman collection (v2.1)

The full collection covers every endpoint plus the webhook examples. Import into Postman, set the baseUrl, apiKey, and apiSecret collection variables, and run.

Download Vendor_External_API.json

WAAPI API documentation. Cloud API endpoints live under /whatsapp-api, WhatsApp QR session endpoints under /whatsapp-qr, and contacts at /contacts.