Account Activation & KYC Policy

Account Activation & KYC Policy

Last updated: 2026-07-16

This account activation policy applies to the website, products and services offered under the brand WAAPI, operated by WAAPI (“we”, “us”, “our”), acting as the business. By accessing or using our services you agree to this account activation policy. If you do not agree, please discontinue use of the services.

1. Activation steps

An account is activated after (a) registration with accurate business details, (b) verification of your email address and/or phone number, and (c) successful payment where a paid plan is selected. Most activations complete within minutes.

2. Business verification (KYC)

We may require additional business verification where compliance or fraud prevention needs it — before enabling high-volume messaging, before enabling payment features, or where a channel requires it. We may ask for your registered business name and address, your Tax or other tax registration, a certificate of incorporation or registration, and proof of identity of the authorised signatory. Documents are stored encrypted, used solely for verification, and retained per our Data Retention Policy.

3. Third-party channel activation

Activating a channel — a WhatsApp Business number, a Google Business Profile, an ad account — additionally requires that provider’s own review and its own business verification. Those reviews are outside our control; we cannot guarantee approval or a timeline, and a rejection by a provider is not a failure of our service.

4. Refusal & revocation

We may decline or revoke activation for policy violations, fraudulent or unverifiable details, sanctioned parties, or risk to the platform. Fees already paid are handled per the Refund & Cancellation Policy.

5. Keeping details current

You must keep your business, billing and tax details accurate. Invoices are issued to the details on your account, and an inaccurate record can delay or block channel verification.

Governing law & jurisdiction

This document is governed by the laws of India. For operators in India this includes the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection Act, 2019. Where we serve customers in other jurisdictions we honour applicable local requirements, including the EU/UK General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), to the extent they apply. Courts at India have exclusive jurisdiction, subject to any non-waivable consumer rights in your country of residence.

Contact us

WAAPI is operated by WAAPI. For any question about this document, contact us: